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Everything You Need to Know About ITIL Foundation Exam

ITIL® v4 Foundation Certification Exam is the world’s most recognized certification for the IT service management profession.

ITIL® is the most widely adopted and industry recommended ITSM framework in the business world today. The ITIL® brings many important benefits to your IT service management processes.

It provides an organization with flexibility, adaptability, and improved relationships with the clients and many more. The ITIL Foundation Certification has many levels which demonstrate the skills and expertise of the professionals taking the ITIL® exam. Each ITIL® level has certain requirements and benefits.

The first level starts with the basic ITIL® v4 Foundation Exam and ends with the ITIL Master Level Exam.

What is ITIL®?

ITIL® stands for Information Technology Infrastructure Library. It is a collection and collaboration of best practices in IT service management.

The major factors of the ITIL® framework consist of five books featuring service strategy, service design, service transition, service operation and continual service improvement.

The ITIL® forms the framework for IT governance and service management within the organizations.

Today, the ITIL® framework has been widely adopted and accepted by the public and private sectors all over the world. And this has reaped the benefits of improved quality, cost-saving and better governance for small and large organizations.

What is ITIL® Foundation Certification Exam?

The ITIL® framework is built to make services provided by the IT industry sector more effective and parallel with the business procedures.

The companies who adopt ITIL® do follow the set of rules and framework laid out by it. The ITIL® framework guides the organizations into delivering their services according to a well-designed set of uniform processes.

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The ITIL® is largely accepted, as it is crafted after considering thousands of case studies, real-life situations and suggestions from the IT professionals across the industries.

ITIL® frameworks help the business groups in improving their ITSM by providing the clients with the best service.

Why take the ITIL® exam?

The ITIL® V4 foundation certification exam is the entry-level course. It makes IT professionals aware of the basics and general concepts, terminology, and elements practised in the ITIL® Lifecycle.

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The components of ITIL® framework such as implementation, integration, and configuration in the organization structures allow the organizations to be more productive, produce better results and stay essentially prudent.

The ITIL framework also assists the business groups to be more cost-effective by grasping the best IT service management practices.

About ITIL® Foundation Examination

  • Pre-training or work experience is not required.
  • Anyone wants to get the ITIL® V4 Foundation Certificate can apply to sit for the exam.
  • A must for professionals intending to get ITIL® Intermediate Certification or above levels.
  • It is a closed book examination.
  • It can also be taken online (in a proctored environment) or offline.
  • 40 multiple-choice questions. The time limit is 1 hour. If your mother tongue is not English, you will get an extra 15 minutes.
  • 65% is the passing mark ratio. (i.e. 26 correct answers out of 40)

Why getting ITIL® Foundation Certification?

ITIL® 4 Foundation Certification is the latest version of the ITIL exam.

  • If you work in a company practicing ITIL® IT service management methodology.
  • If you wish to apply for jobs to companies practicing ITIL®.
  • If you wish to have an understanding of ITIL®.
  • If you want to earn PDU for your PMP® Certification renewal.
  • If you want to accelerate your career in IT.
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How to Apply and Take the ITIL® Foundation Examination.

The ITIL® website does not take care of the application and administration process for the ITIL® examination.

The ITIL® has given the examination administration to Accredited Training Organizations (ATO) or one of the Examination Institutes.

Professionals or Candidates for the ITIL® V4 Foundation Certification would need to contact the ATO or Examination Institutes for the same.

There are many offline and online training institutes which provide training and examination packages for the ITIL® V4 Foundation Certification Exam.

The fee structure for ITIL® V4 Certifications Exam.

The fee structure for ITIL® V4 Foundation Certification is not constant in nature. You need to contact the ATOs. (Authorized Training Organization)

Duration of the ITIL® V4 Foundation Certification Training.

Normally, the training duration for this course is 2 to 3 days.

The validity of the ITIL® V4 Foundation Certification.

The ITIL® V4 Foundation Certification does not have an expiry date.

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Who can opt for the ITIL® V4 Foundation Certification course?

  • IT Managers
  • IT Support Managers
  • Quality Analysts
  • Service Delivery Managers/ Associates
  • Application Managers
  • IT Developers
  • IT Development Managers
  • Database Administrators
  • IT Audit Managers
  • IT Architects
  • IT Executives
  • Business Operation Managers
  • IT Consultants
  • ITSM Trainers and Facilitators

Advanced feature of ITIL® V4 Foundation Certification Exam

Once you get the certificate, you can use this credential in your resume as long as you want.

There is no expiry date for the ITIL® V4 certificate.

As of now, there are four versions of the certification. This sometimes creates a lot of confusion, the edition of the certificate is not mentioned.


Candidates or Professionals should keep in mind while preparing for the exam to study from the updated and revised materials when they appear for the examination.

Retaking the exam option

Within a month of the exam, the candidates who wish to retake the ITIL® V4 Foundation Certificate Exam can submit a transcript of their results so that they can request for the retake exam voucher.

  • The vouchers are valid only for a year from the date of issue.
  • Retaking the vouchers are applicable only for web-based exams.

To sum it up.

ITIL® V4 Foundation Certification will definitely boost your professional career in many ways.

Make sure that you get a proper ITIL® V4 Foundation Certification Exam Training Course from a reputed and authorized institute.

We wish you all the best!

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